Policies and procedures

Public institutional policies

This page provides access to the current learner-facing and public institutional policies and procedures of MDA Academy Malta. Public documents are subject to approval, version control, periodic review and replacement when an updated version becomes effective.

Document control

Learners and stakeholders should use the versions published on this page as the current public reference. Internal registers, working papers and evidence files are maintained separately where public disclosure is not appropriate.

Quality assurance and programme governance

Institutional IQA framework

Internal quality assurance manual

Provides the broader internal quality assurance framework and mapping to the applicable MFHEA internal quality assurance standards.

Programme governance

Programme design and approval policy and procedure

Sets out the controls for programme design, approval, learning outcomes, MQF alignment and institutional programme development.

Ongoing monitoring and review

Programme monitoring and review procedure

Describes how programme evidence, learner feedback, assessment outcomes and other quality data are reviewed to support improvement.

Learner lifecycle and assessment

Learner lifecycle

Admissions, progression and certification policy

Governs admission checks, learner registration, progression arrangements and certification controls.

Assessment and internal verification

Assessment policy and procedure

Covers assessment design, delivery, marking, result recording, internal verification, reassessment, appeals and assessment malpractice.

Assessment policy – Section 13

Academic integrity and malpractice

Academic integrity and malpractice are governed within the Assessment Policy and Procedure, including cheating, impersonation, plagiarism, unauthorised assistance and falsification of evidence.

Learner protection

Complaints and appeals policy and procedure

Provides the formal route for institutional complaints and appeals, including assessment-related appeals.

Learner support, equality and institutional conduct

Learner support and learning environment

Learning resources, learner support and training site procedure

Covers learning resources, learner support arrangements, accessibility considerations and controls relating to the approved training environment.

Fair treatment and institutional conduct

Equality, ethics and anti-discrimination policy

Sets out the Academy's expectations regarding fair treatment, ethical conduct, non-discrimination and respectful learning and working relationships.

Teaching and institutional staff

Staff recruitment

Defines the controls applied to recruitment, competence verification and suitability of personnel engaged in institutional or programme functions.

General learner guidance

Student/Learner handbook

Provides a general overview of the learner journey, support arrangements, assessment, learner responsibilities, complaints and certification.

Information, records and public transparency

Information management

Information management and record retention policy

Defines institutional controls for records, retention, traceability, access and secure information management.

Website and public information control

Public information policy and procedure

Establishes approval, review, correction and archiving controls for programme and institutional public information.

Institutional data protection

Data protection and privacy policy

Defines the Academy's approach to personal data, data security, lawful processing, data subject rights and data breach management.

Learner and website privacy information

Privacy notice

Explains how personal data relating to website users, prospective learners and current learners is collected, used, retained, shared and protected.

Programme-specific learner information

Institutional policies should be read together with the controlled learner-facing documentation for the relevant programme.

For the current accredited programme, the Programme Information and Learner Guide provides programme-specific details including entry requirements, learning outcomes, teaching and learning methods, assessment, reassessment, certification and learner support.

View Award in First Aid Basics Open Programme Information and Learner Guide

Current versions and review

Public policies and learner-facing documents are reviewed periodically and when there is a relevant regulatory, programme, governance or operational change. Superseded versions should not be relied upon for current programme or learner decisions.