Data Protection & Transparency

Institutional Privacy Notice

This Privacy Notice explains how MDA Academy Malta collects, uses, stores, shares and protects personal data relating to website users, prospective learners, enrolled learners and other persons who contact or interact with the Academy.

Transparent Processing Secure Record Retention Clear Data Subject Rights
Institutional Transparency

1. Purpose of this Notice

This Privacy Notice provides transparent information on personal data processing at every stage of interaction with MDA Academy Malta: when submitting an enquiry via our website, submitting an application, undergoing identity checks, attending classroom or practical training, completing assessments, receiving qualification certificates, or lodging an institutional enquiry.

This notice should be read in conjunction with the Academy's formal institutional policies:

These institutional documents establish the broader technical and organisational controls applied to data protection, record retention schedules, learner confidentiality, access restrictions, and quality assurance records.

Data Governance

2. Personal Data We May Collect

The specific categories of personal data collected depend on the nature of your interaction with MDA Academy Malta. We adhere strictly to data minimisation principles, collecting only information necessary for educational delivery, statutory compliance, and learner administration.

Data Category Specific Data Elements & Operational Context
Identification Data Full legal name, date of birth, nationality, and government-issued identification details (copy of valid Maltese Identity Card or international passport) collected during admission to verify learner identity and issue accredited award certificates by MDA Academy Malta.
Contact Data Personal email address, mobile telephone number, postal/residential address, and emergency contact details provided during enquiry or registration.
Enquiry & Application Data Programme of interest, enquiry correspondence history, formal application form data, and evidence verifying entry requirement compliance (e.g. proof of age 16+, English language competence confirmation).
Learner Administration Data Enrolment records, intake identifiers, signature-verified classroom and practical attendance registers, tutor observations, and participation records.
Assessment & Certification Data Marked Multiple-Choice Question (MCQ) assessment answer sheets, assessment scores, pass/fail results, Internal Verification (IV) sampling records, reassessment logs (up to 3 attempts), certificate serial numbers, and transcript archives.
Complaints & Appeals Data Information submitted in connection with academic appeals, procedural complaints, investigation notes, Committee minutes, and formal outcome communications.
Support & Accessibility Data Voluntarily disclosed information regarding physical mobility or reasonable accommodation requirements necessary to ensure safe participation during the 4 hours of supervised practical learning (manikin CPR/AED).
Website & Communication Data Name, email address, optional telephone, and enquiry topic submitted through the website contact form, along with timestamp and correspondence history.
Lawful Processing

3. Why We Process Personal Data & Lawful Bases

Personal data is processed strictly where an established lawful basis exists under Article 6 of the General Data Protection Regulation (GDPR) and applicable Maltese legislation.

Enquiries and admissions

To respond to enquiries, provide programme information, manage applications, verify identity and check programme entry requirements.

Programme delivery

To manage attendance, participation, learner support, programme communications and learner administration.

Assessment and certification

To administer assessment, reassessment, internal verification, progression and certification.

Quality assurance

To maintain quality records, monitor programme delivery, respond to complaints and support internal review.

Regulatory compliance

To meet applicable MFHEA licensing, accreditation, audit, reporting and evidence requirements.

Institutional protection

To protect the integrity, security and lawful operation of the Academy and its learner records.

Special Categories of Personal Data & Consent

Personal data may be processed where necessary to take steps before enrolment, provide educational and administrative services, comply with legal or regulatory obligations, or pursue legitimate institutional interests that do not override the rights and freedoms of the individual. Consent is used only where appropriate. Where special categories of personal data are processed, such as health or disability-related information, the Academy will do so only where there is an appropriate lawful basis and a clear educational, accessibility, safety or legal need.

Data Sharing Controls

4. Who May Receive Personal Data

Personal data is never sold, leased, or disclosed for commercial marketing. It is shared strictly on a confidential need-to-know basis with authorised recipients:

Authorised Recipient Legitimate Educational / Regulatory Purpose
Authorised Academy Personnel Head of Institution, designated academic lecturers, practical instructors, assessment invigilators, and quality assurance personnel for delivery, marking, verification, and learner support.
Malta Further & Higher Education Authority (MFHEA) Official educational regulator for licensing inspections, cyclical external quality assurance (EQA) audits, qualification monitoring, and verification of institutional compliance.
Professional Advisers & External Quality Auditors Independent external verifiers, legal counsel, and educational auditors engaged under formal, binding confidentiality and data protection agreements.
Contracted IT & Secure Cloud Storage Providers Secure enterprise document management and communication systems operating under GDPR Article 28 data processor agreements with strict European data residency safeguards.
Competent Public Authorities & Law Enforcement Statutory bodies in Malta where disclosure is mandated by an enforceable court order, health and safety regulation, or statutory obligation.
Retention & Security

5. How Long We Retain Personal Data

Personal data is retained only for as long as necessary for the purpose for which it was collected and for applicable educational, certification, legal, regulatory, audit and quality assurance requirements. Different categories of records may have different retention periods. Detailed retention arrangements are governed by the Academy's Information Management & Record Retention Policy :

6. How we protect personal data

MDA Academy Malta applies organisational and technical controls proportionate to the nature of the data and the risks involved. Access to learner and institutional records is limited to persons with an authorised institutional need. Digital and paper records are maintained using controlled storage arrangements appropriate to the information. Recipients and content are checked before personal data is transmitted or shared externally.

Individual Rights

7. Your Data Protection Rights Under GDPR

Subject to statutory exceptions and legal retention mandates, you have the following rights concerning your personal data:

Right of Access

You may request confirmation as to whether your personal data is being processed, and obtain a free copy of the information held about you.

Right to Rectification

You may request prompt correction of any inaccurate or incomplete personal data held in our student or inquiry records.

Right to Erasure

You may request deletion of your data where no longer required, subject to mandatory certification and regulatory record retention obligations.

Right to Restriction

You may request restriction of processing while the accuracy of your personal data is contested or during formal grievance investigations.

Right to Data Portability

You have the right to receive personal data provided to the Academy in a structured, commonly used, machine-readable format.

Right to Object

You may object at any time to processing based on legitimate institutional interests on grounds relating to your particular situation.

How to Exercise Your Rights

To exercise any data protection right, please submit a written request to hoi@mda.com.mt. We will respond within one calendar month. Identification verification may be required to protect learner confidentiality.

Submit Privacy Request →
Complaints & Escalation

8. Complaints About Personal Data

If you have concerns or queries regarding how your personal data is handled, we encourage you to first contact MDA Academy Malta directly so that the matter can be reviewed and resolved promptly.

You also have the right to lodge a formal complaint with the competent supervisory authority in Malta:

Office of the Information and Data Protection Commissioner (IDPC)

Floor 2, Airways House, High Street, Sliema SLM 1549, Malta

Visit IDPC Website (idpc.org.mt)

Website Enquiries Do Not Constitute Admission or Enrolment

Submitting an enquiry via the website contact form does not in itself constitute a formal application, admission decision, or confirmed reservation of a seat on any accredited programme. Prospective learners will receive current intake dates, course fees, application documentation, and identity verification instructions via email. Information provided via website forms is used strictly to answer your request and is never repurposed for marketing without explicit consent.